FAQ and Policies
Communicable Diseases: Pets with communicable diseases such as Ring Worm, Giardiasis, Kennel Cough, Lyme Disease, Leptospirosis, etc. cannot be groomed by Aussie Pet Mobile until cleared as non-communicable by your vet. Aussie Pet Mobile will not be responsible for any pet that may be exposed to any communicable diseases. Our groomers clean the salon after each pet, however, just as your school is not responsible for children’s exposure to communicable diseases at school we are not responsible for communicable diseases to your pet.
Prior to Arrival: Please make sure your pet has had a restroom break and is easily accessible. For cats, close off rooms where they may hide, try to prevent cats from hiding under furniture and beds.
Cancellations: Please give us at least 48 hours notice of changes to your appointment. It is difficult to fill last minute cancellations, which results in a complete loss of income for the groomer. A $60 cancellation fee may be assessed if the appointment is cancelled within 48 hours of your appointment.
Arrival time: Please give the groomer a grace period of 30 minutes before and after your scheduled appointment to arrive. We are working with live animals and sometimes they take longer or shorter than we planned. If you absolutely are not flexible in your appointment time please let us know before your appointment.
Scheduling: After your appointment is scheduled we may call to see if you can change your scheduled day or time because we are trying to make a driving route work for everyone. If you absolutely are not flexible in your appointment time please let us know your limitations before your appointment.
Rebooking: We prefer our pets stay on a recurring schedule for haircuts or de-shedding according to their coat type and length. This will keep them matt free and help their skin to breath without the excess shedding coat. Also, regular nail trimming prevents discomfort for your pet. We see most of our pets every 4-8 weeks. Imagine a human going that long between deep cleans. We have many pets on a latch key program, where after the parent meets and is comfortable with the groomer, the parent need not be home if the pet is accessible and a check is left for payment.
Fleas or Ticks: If your pet has Fleas or Ticks please let us know before your appointment so we can schedule your appointment at the end of the day. We do not want to cross contaminate other pets and must sanitize the van after exposure. We recommend you contact your vet to obtain one of the newest flea prescription medications that are working well for this area. We do not guarantee your pet to be flea free after the grooming service. Your pets will be re-exposed when they return to their living conditions if they have not been appropriately treated. There will be a $25 flea contamination fee for live fleas.
Heavy Matting: We will assess a minimum $15 additional fee for light matting. Brushing matted hair is painful to the pet, we will try and save what we can according to the style you prefer if possible. To prevent matting and future shave downs, depending on your pet’s coat type and length, we recommend re-booking at a frequency that will keep your pet’s coat in great condition, your groomer will recommend a good schedule for your pet such as every 4-8 weeks. Significant matting over the entire body and or legs may result in additional nonrefundable shave down fees up to $60. Removing heavy matting is dangerous and can result in minor nicks or abrasions or reveal underlying skin conditions or rashes. Aussie Pet Mobile will not be held liable for these issues.
Difficult pets: We occasionally encounter pets that absolutely refuse to be groomed. It rarely happens but in the event your pet cannot be groomed there is a minimum $75 trip fee.
Skin: Aussie Pet Mobile cannot be held liable for skin, eye or ear irritations that can occur due to shampoo sensitivity or underlying conditions. Our shampoos are professional grade high quality PH Balanced, environmentally friendly, non-toxic, and hypo-allergenic. We will happily use your veterinary prescribed pet shampoo if provided.
Eyes: Despite using care while trimming hair around the eyes, eye irritation can occur if a hair particle enters the eye, pets may scratch at their eyes with their feet and create further irritation. We cannot be responsible for this type of self-inflicted injury.
Ears: We almost never pluck ear hair from ears. We clean ears with professional pet ear cleaner. This can reveal underlying ear infections, we cannot be responsible for existing or emerging health issues.
Anal Glands: Aussie Pet Mobile does not express anal glands. We believe this is a medical procedure that should be conducted under the supervision of a Veterinarian. According to modern research many pets do not need this procedure done. Aussie Pet Mobile believes the risk of injury is too high, especially for pets that do not need this procedure done and could cause long term damage to the glands.
Satisfaction: Let us know within 48 hours if there is something that we could have improved with your pet’s style or service so that we can have a chance to meet your expectations. After this time has elapsed there could be additional grooming fees.
Tipping: As with most personalized services, tipping is appropriate if you are happy with the services.