Aussie Pet Mobile NW Tucson

General

We encourage you to ask your groomer a lot of questions about the following information provided in this document.  They can offer helpful suggestions and can clarify any policy that exists in this document.

• You are responsible for all pet vaccinations and assume all risks and consequences that might result if your pet is not fully vaccinated. We advise that each pet be vaccinated against rabies, distemper, hepatitis, par influenza adenovirus type 2, parvovirus, corona, leptospirosis, and Bordetella prior to grooming.
• We want you to know we will never share, sell, or distribute your personal info to anyone.
• Initial quotes are estimates only – fees may be adjusted at groom.
• Extra-long nails may not be able to be shortened to your desired length w/o clipping the quick.
• If your pet has fleas or ticks, you will be charged a $10 clean up and fumigation fee.
• Prices are subject to change.
• We respectfully ask that you give us 48 hours’ notice if you need to change or cancel your appointment. Cancellations or reschedules without 48 hours’ notice or No Shows may be billed $75 at the discretion of management.
• Rejected payments or returned checks will result in a $30 fee in addition to any financial institutions fees.
• We do not administer tranquilizers to any pet.
• Drying a pet may be hindered by the pet’s inability to remain standing during the drying process or the pet’s adverse reaction to the dryer. The groomer will inform you if this is the case.
• Tipping the groomer is at your discretion.
• All products used are strictly for pets, are very gentle, but not necessarily tearless. Pets move, getting soap and water everywhere. It is possible that your pet may have resulting eye irritations.
• Your groomer has been trained in how to deal with aggressive, fearful, sick and overly stressed pets as well as de matting procedures. If for any reason your groomer decides not to proceed with the groom you will be charged a $75 trip fee. This also applies to cats. Should such situations arise, your groomer will stop the grooming process and inform you of the situation. Your pet’s health & safety is our priority.

Matting and Shave Downs

• There are extra charges if matting is significant ($5-$60 at groomer’s discretion).
• It is considered to be a health crisis if your pet is matted. If possible, we will de-mat your pet. In order to prevent inhumane discomfort and/or pain to the pet, your groomer may shave down your pet if severely matted.
• Post-shave effects are temporarily unattractive, unpleasant, and uncomfortable; but your pet will be starting the process of regaining healthier skin and coat.
• Shaving a pet often exposes pre-existing skin conditions or sores. Shaving may cut or irritate the skin. We do not pay vet bills for eye irritations, skin rashes, cuts, skin irritations, repairing broken skin due to scratching, licking, chewing, or pets that shiver/hide. These are common responses to shave downs. While the groomer will employ the greatest care to avoid such events, they can and do occur in shave downs.

Shave Downs – Double Coated Dogs

I understand that “shaving” my double coated dog (i.e., Goldens, Pomeranians, German Shepherd’s, Huskies, double coated mix breeds and many more) may change the color of the coat and or texture of the fur depending on the breed and coat type.

The groomers at Aussie Pet Mobile have also informed me that in some cases dogs that have been “shaved” noticeably short may suffer from one or more of the side effects listed below:

• Clipper Irritation: After being “shaved” to a noticeably short length, some dogs with sensitive skin could develop a rash from clipper irritation.
• Skin Problems: When a dog’s coat is cut too short, ingrown hair can develop and cause painful bumps or lesions. If the dog is already prone to skin problems such as dryness or sensitivity, shaving will only make those problems worse.
• Sunburn: Removing the double coat by shaving will remove the protective layer of hair on your pet and exposes them to harmful UV rays and a higher risk for sunburn to their skin.
• Coat Damage: The two layers of a dog’s coat—the dense, softer undercoat and the long, coarse guard layer—grow at different rates, and shaving the layers off together can permanently damage the coat such that it is no longer balanced to provide adequate insulation and protection. As a result, the coat may grow back in uneven patches or may have a ragged, unkempt texture that cannot be groomed appropriately.
• Rug Burn: Some dogs may go home after being “shaved” short and rub their face, rear, or body along a rug, chair, sofa, or bed causing “rug burn” which is a red irritated area on the skin where they have rubbed.
• Scratch marks: Some dogs that have been “shaved” short may go home and scratch with their freshly clipped nails and cause red welts and scratches on their body where they have scratched themselves.
• Embarrassment: Some dogs have been known to become embarrassed and hide after having all their fur “shaved”.

If you are not happy with your pet’s groom, please let us know within 48 hours & allow us to make it right now or in the future. By proceeding you agree to this process of resolution.

I have read and understand the above cautions and information. I acknowledge the risks associated with pet grooming. I consent to and authorize the grooming of my pet(s). Please call the office (520) 441-3075 with questions, clarifications, or further information. Thank you for allowing us to care for your fur babies!